Shipping and Returns
The date of delivery for your order may vary due to carrier shipping standards, delivery location, method of delivery, the quantity of items ordered, and in addition your order may be delivered in separate shipments.
If an item in your order is unavailable, we will ship you the part of your order that is available. When the outstanding item becomes available, we will ship you the rest of your order.
Shipping costs are based on the weight of the items you order and your location.
Unfortunately, we are not able to cancel an order if it has already been shipped, please note that shipping costs are also non-refundable if an order has been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days.
Returns & Refunds
All customers can return unopened Poma products for 120 days (starting from the day the said product is delivered for a full refund). Poma, however, doesn't accept returns for products whose boxes have been opened.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund of the product cost or exchange it for other Poma products.
In order to proceed with order cancelation, please complete 3 simple steps:
1) Contact email@example.com and inform us about your decision: order cancellation or return & refund.
2) Prepare product(s)* included in the package in their original packaging for the return.
3) Ship the product to the following address:
eCommerce Department, Pomabrush / WT
1F GoodmanWestern 3 SanOn St, Hong Kong
+85230083991 / firstname.lastname@example.org
(*there are no postcodes in Hong Kong)
You will be responsible for paying for your own shipping costs for returning your item. Upon receiving the shipping confirmation, we will issue an immediate refund of the product cost (shipping costs are non-refundable for returns).
In order to proceed with a cancelation, please complete 3 simple steps:
Contact support and inform us about your decision: order cancellation or return & refund
Prepare product(s)* included in the package in their original packaging for the return
Ship the product to the following address
*Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Brush heads should not be opened, value of opened brush heads will be deducted in the cost of the refund, as used brush heads cannot be returned and refunded.