Buy two or more PomaBrush Sets to get free shipping 📦

Shipping and Returns

Shipping

Returns & Refunds

All customers can return unopened Poma products for 120 days (starting from the day the said product is delivered for a full refund). Poma, however, doesn't accept returns for products whose boxes have been opened. 

If you are not 100% satisfied with your purchase, you can either return your order for a full refund of the product cost or exchange it for other Poma products.

In order to proceed with order cancelation, please complete 3 simple steps: 

1) Contact support@pomabrush.com and inform us about your decision: order cancellation or return & refund.
2) Prepare product(s)* included in the package in their original packaging for the return.
3) Ship the product to the following address:

eCommerce Department, Pomabrush / WT
1F GoodmanWestern 3 SanOn St, Hong Kong
Hong Kong
+85230083991 / support@easyship.com
(*there are no postcodes in Hong Kong)

You will be responsible for paying for your own shipping costs for returning your item. Upon receiving the shipping confirmation, we will issue an immediate refund of the product cost (shipping costs are non-refundable for returns).

In order to proceed with a cancelation, please complete 3 simple steps:

Contact support and inform us about your decision: order cancellation or return & refund

Prepare product(s)* included in the package in their original packaging for the return

Ship the product to the following address

*Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Brush heads should not be opened, value of opened brush heads will be deducted in the cost of the refund, as used brush heads cannot be returned and refunded.

Still have questions?

CONTACT US

ready to brush?

Buy PomaBrush