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Frequently Asked Questions

Product

Is PomaBrush a sonic toothbrush?

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Is PomaBrush a sonic toothbrush?

Yes, PomaBrush is a sonic toothbrush. Sonic toothbrushes have vibrating brush heads that move bristles side-to-side at high speeds. Sonic brushes have an estimated 10,000-30,000 vibrations per minute, compared to a maximum of 7,500 rotations per minute with a standard oscillating (small circular heads that rotate back and forth) toothbrush. This extra-fast movement of sonic brush heads means more plaque removal compared to oscillating brush heads.

What is the difference between silicone and nylon brush heads?

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What is the difference between silicone and nylon brush heads?

PomaBrush provides a comprehensive cleaning with its silicone bristles and is gentle enough for even sensitive teeth and gums. Our soft antimicrobial silicone bristles won’t hurt your gums or enamel, as they gently massage and strengthen them. You might want to choose PomaBrush nylon brush heads for a deep clean. PomaBrush super soft charcoal infused PBT nylon bristles are designed to remove surface stains.

Does PomaBrush has a built-in timer?

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Does PomaBrush has a built-in timer?

Yes! With its in-built 2-minute timer and 30-second reminders to change brushing areas, PomaBrush promotes the correct tooth brushing habits recommended by dentists worldwide.

What color options do you have?

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What color options do you have?

PomaBrush and accessories come in two colours – black and white.

How often do I need to charge the PomaCase?

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How often do I need to charge the PomaCase?

PomaBrush is built for your on-the-go lifestyle. Whether it's for an overseas trip or a last-minute office meeting, PomaCase keeps your brush charged for 4 months on a single charge.

How long does PomaBrush last without the charging case?

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How long does PomaBrush last without the charging case?

PomaBrush holds 1 month of charge, and its compact wireless case extends this for an additional 3 months.

Is it required to keep my brush in PomaCase?

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Is it required to keep my brush in PomaCase?

PomaBrush comes with a wireless charging PomaCase which can be used to store and to charge your brush.

Should I dry my brush before placing it in the PomaCase?

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Should I dry my brush before placing it in the PomaCase?

It is recommended to dry the contact points of PomaBrush before placing it in the PomaCase. You can simply wipe your brush using a towel.

Do I need to use a toothpaste with PomaBrush?

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Do I need to use a toothpaste with PomaBrush?

Yes! Use PomaBrush with your favourite toothpaste.

What is the brushing technique PomaBrush requires?

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What is the brushing technique PomaBrush requires?

PomaBrush is a sonic toothbrush. This means you do not need to add much pressure to your brushing. You will need to slightly go over your teeth to brush them thoroughly.

Customer Experience

Can I modify my order after I place it?

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Can I modify my order after I place it?

You can modify your order before it is dispatched. To do so, please, contact support@pomabrush.com and our team will help you.

How do I request a cancelation and/or refund?

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How do I request a cancelation and/or refund?

Please check "Shipping/Returns" page. Navigate to the Footer of the website and click "Shipping/Returns" link.

How do I claim for a warranty replacement?

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How do I claim for a warranty replacement?

Please, contact support@pomabrush.com by describing the issue. Our support team will help you to get your warranty replacement.

Can I find PomaBrush in stores?

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Can I find PomaBrush in stores?

Can I find PomaBrush in stores? PomaBrush is a Direct-to-Consumer brand. You are welcome to purchase our products through our website.

Shipping

When will I receive my purchase?

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When will I receive my purchase?

Due to peak order volumes, shipping date is October 25. Shipping takes on average 14 business days*. *Delays are possible due to current COVID-19 restrictions applied to shipping and warehouse services. We don't have control of these delays or service disruptions.

What couriers do you work with?

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What couriers do you work with?

We work with DHL, FedEx, Quantium, Aramex, UPS and others based on the order destination.

Do you ship worldwide?

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Do you ship worldwide?

Almost. Poma currently ships to: United States of America, Canada, Latvia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, Turkey, Hong Kong SAR, Macao SAR, Philippines, Singapore, South Korea, Australia, New Zealand, China, India, Indonesia, Japan, Malaysia, Taiwan, Thailand, United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Bahrain, Israel, Oman, South Africa.

How do I track my order status?

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How do I track my order status?

Once your order is dispatched, you will receive an automated email with the tracking link to the email address provided at the checkout.

My order has been held at customs, what should I do?

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My order has been held at customs, what should I do?

If your order has been held at customs, you are required to contact or visit your local customs office to get your order.

There has been no move of my order per the tracking number provided.

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There has been no move of my order per the tracking number provided.

Some couriers provide limited tracking information. If your order delivery is 10 days past due the ETA provided on your tracking, please contact us at support@pomabrush.com and we will reach out to the courier to check your order status.

I was not able to pick up my order and now it has been returned, what should I do?

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I was not able to pick up my order and now it has been returned, what should I do?

If your order has been returned, contact us at support@pomabrush.com and we will re-ship your order. Please, note that additional shipping fee might be applied.

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